From Support for Business, select the Dynamics 365 product family followed by the specific Dynamics 365 product or service for which you need help. Enter your message and select Submit. Step by Step: Microsoft Azure technical support. Premier and Unified support options. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right. Get one fast SLA use DCG up until 10 minutes. Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. Premium Support. Microsoft Cheat Sheet. Assistance Level Deal for Premier Customer Customers. Included for all Azure customers. II. Questions about product configuration and functionality should be. 99% B. 99. You’ll also receive faster cloud support across your organization with 15-minute response for Azure Critical Business System Down (Severity 1) incidents. We are able to offer you personalized support from a team that has a deeper understanding of your business and system. Retrieve adenine faster SLA with DCG up to 10 minutes. Support for your small business. Click to get started! In this Document. 1 Entitlement for Community support - Community Support (from the Atlassian Community) is available to anyone who signs up. ), developer support will only be available for those products covered by a Premier, Premier Plus, or Signature Support. Microsoft cloud services are continuously monitored for signs of compromise. BigQuery. Pricing (USD) Starts at USD16,500 per year 5. AlloyDB. Service level agreement (SLA) Usually a binding commitment between a service provider and a customer. Service Status page, 2. Existing Premier Support. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 1 24x7 in English for Sev A and B and in Japanese for severity A. Support for Business. Service Leveling Agreement for Premier Customer My. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. It includes Critical* and/or Important* security updates for a maximum of three years after the product's End of Extended Support date. Severity Condition Dell Response Customer Role 1 Critical: loss of ability toThe client sets severity of the incident when opening the Microsoft support ticket. Service Floor Agreement for Premier Support Customers. Microsoft Premier Support Severity A (SEV/A) Critical Business Impact Customer’s business has stopped, or has a significant loss or degradation of services, and requires immediate attention to restore functionality or usability. AakashMSFT on Sep 29 2023 01:55 AM. Admins, have your account details ready when you call. Within 1 hour from Initial Response, Mon-Fri. To provide the highest quality of service, we use Service Level Agreements to define roles, manage. We service many Fortune 500’s, complex multi-nationals, and companies in North America, Europe, and Asia. So I have done that. 1 For technical support, maximum severity for Developer support is Severity B. The Edit SLA form opens with the values populated while adding the SLA. Support tickets can be created from the Azure portal. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1. Technical issue support: For information about specific support plans, see the following table. 1. Bare Metal Solution. Escalation management. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. The support cost is based on a percentage of your historical annual product spend, using graduated pricing rates. Twitter B. adobe. Retrieve adenine faster SLA with DCG up to 10 minutes. MonitoringBilling support. Featured topics Microsoft 365 training. Understand Top Support Response SLA times. Americas. A business critical software component or a Veeam managed system is inoperable or unavailable. Let Microsoft Incident Response help before, during, and after a cybersecurity incident by removing bad actors, building resilience, and mending your defenses. Maintenance and Incident Notification Process. Support Case Updates Severity 1. Per user/month. SLAs specify commitments that are agreed levels of service between the service provider and the customer. In the United States, call 1 800 865. Microsoft Premier Support. If they don't respond within that time frame, they encourage you to rattle their cage. This API allows you to update the severity level, ticket status, and your contact information in the support ticket. For more information about Sectigo Certification Authority, our Premier Enterprise Services and our full line of digital certificates, contact the Sectigo representative in your area at (US) +1-888-266-6361 or (INT) +1-703-581-6361 or visit are three levels of Severity that are used to categorize and prioritize support cases. 24x7 1 Hrs. Also, with a Lite account and free support, you can open cases that are related to. On average US Cloud Premier support resolves Microsoft support tickets 23% faster than Microsoft. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. Understand Microsoft’s SLA for Unified and Premier Support. Create, Manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths. Support tickets can be created from the Azure portal. Premier Support is now for Partners only. A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any. Maximum severity for Developer support is Severity C. ”. Based on 24x7 in English for Severity A and B and in Japanese for severity A. See the product support details page for product-specific variances in support (if any). the Support Portal or (b) within the Initial Response Times set forth in the table below for Severity 2 and Severity 3 Errors that are reported by a Technical Contact to Qlik via the Support Portal. $25,000. If you are unable to use Customer Connect to open a new support case or to escalate an existing case, please call VMware Support at 1-877-486-9273 for English language support in the U. Service Plane Agreement for Premier Support Customers. Get a faster SLA with DCG upwards at 10 log. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. 4 Hours. Microsoft Services Hub documentation. Understand Superior Support Response SLA times. The expected wait time is indicated in the Contact support pane. Vendor 3 managed component was unavailable for (E + F) minutes in total. The goals you put down in your service level agreement must be S pecific, M easurable, A chievable, R elevant, and T ime-bound or SMART. No support for any issues tickets. 2 The maximum severity (business impact) for Standard is “A” regardless of language. To fulfill your customer support requirement, you can: Resell support from another company. In addition to automated security monitoring and alerting, all employees receive annual training to recognize and report. Evaluate & Accelerate Menu Toggle. Evaluate & Accelerate Navigation Toggle. Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. Registration: Register your device and create an account online at: Enter the serial number of your Palo Alto Networks firewall and customer account. $50,000. Service Level Agreement for Premier Support Customers. Save 50% on Costs and Get adenine 15 Minute Response - Guaranteed Microsoft Prime Support SLA Understand Microsoft's SLA for Unified and Premier Support. For other languages and severities, support provided during local business hours. Your Support subscription has expired. g. Till now Microsoft doesn't resolve the issue or help me to fix the issue. USD 100 per month. If you have a Unified or Premier Support plan, please contact your Incident Manager or Customer Success Account Manager (CSAM). Level 4: Issue or question with limited business impact. Critical situation oversight. ; Applicable When: Define the clauses that this SLA. When I received the email from Microsoft, it said a 4 hour callback. First call response in 15 minutes or less. For billing and subscription management support, the highest severity level is B. Contact our team for a tailored quote based on your needs. comprehensive support coverage for your entire Microsoft portfolio. Included for all Azure customers. 24/7. "Break-fix" is an industry term, which refers to "work involved in supporting a technology when it fails in the normal course of its function, which requires intervention by a support. GOAL The goal of this Service Level Agreement is to define the serviceprovider’s purpose of an uncompromised level of technical service. As a customer with a Premier or Unified support contract, you can specify a severity for your issue, and schedule a support callback for a specific time and day. Learn more or Get Support. Delete Service Level Agreement. not sure what's going on. Even Severity A cases routinely miss the callback SLA. Dynamics 365 Customer Engagement (on-premises) includes two kinds of SLAs, standard and enhanced. Service Level Agreements (SLA) for Online Services. Microsoft posted IRT for Premier Support for Microsoft 365 Gov is 60 minutes and only for critical issues (severity A). The downtime and outage report provides powerful prebuilt queries and data visualizations to enhance your understanding of your customer's connectivity, typical application response time, and experienced downtime. Microsoft Premier Mission Critical Support Will Be SLA-Based. In LCS, the Support tile opens a tool that helps you manage support incidents. Particular aspects of the service are quality, availability, and responsibilities as agreed between the service provider and the service consumer. Get Business Assist. Service Level Agreement for Premier Support Clients. In Australia, call 1 800 197 503. VMware is here to help customers find the correct level of support from developer assistance to a comprehensive customer success offering. For other languages and severities, local language support provided during. Select the Category and Sub-category that best fits your issue. Some current US Cloud Clients include: Under Armour, Thermo. (hereinafter “Check Point”). The maximum severity level depends on your support plan. In a SLA, the customer agrees to a minimum response time based on when the service company records the issue and when the issue is resolved. ;Unified Support Service Level Agreement (SLA) – Initial Response Time. [3] Based on 24x7 in English for Severity A and B and in Japanese for severity A. Source: US Cloud Microsoft Support Ticket Portal. Get a faster SLA with DCG up the 10 minutes. Admins, have your account details ready when you call. MS Unified offers 1 hour response target for critical business impact (Severity A) and starts at $25,000 per year. Pricing (USD) Starts at USD16,500 per year 5. The Microsoft Service Level Agreement (SLA) applies during this time. Included with any Dynamics 365 purchase. For other languages and severities, support provided during local business hours. Azure Support Plans. Compare plans. Become full stack developer 💻. Service Leveling Agreement for Premier Customer My. 2 Business Hours. Get the most out of your Microsoft Premier Support investment with access to support and select learning resources Manage support • Easily create and manage support requests for your Microsoft cloud and on-premises technologies. Missed SLAs are now normal and it's nearly impossible to reach a skilled and knowledgeable technician in less than ten days. Capitalized terms, unless otherwise defined herein, shall have the same meaning as in the Workday. Download the most recent version (English) (November 2023):Cost. My Oracle Support - Version 3. B, C severity levels of Microsoft Unified Support. Change. Pricing (USD) Starts at USD16,500 per year 5. Advisory Support • As-needed Advisory Phone Support (limited to six hours or less per incident) Technical Training • On-demand videos, hands -on labs, learning paths, and expert -led webcasts: Enhanced Solutions* • Relationship-driven, in -depth support experiences, including Support for MissionIf you're unable to resolve an issue, you can escalate it to Microsoft in the following ways: Commercial issue support: Support is available to all partners in the CSP program. O Tempo de Resposta Inicial é o período desde o momento que você envia sua solicitação de suporte até quando o Engenheiro de Suporte da Microsoft entra em contato com você e começa a trabalhar na sua solicitação de suporte. Starting on February 1, 2023, Software Assurance incidents won’t be usable or allocated. 1 Professional Direct does not cover Business Central. None. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. If you have a non-Unified/Premier Support plan, please verify the plan is active. 3 For descriptions of the elevated support options, see Additional support options. For example, if failure time is set to 5 days and business hours are 9:00 AM to 5:00 PM, then you see 5 days on the timer. In the SLA list view page, click the Delete icon beside the SLA Name you wish to delete. While this severity rating system is intended to provide a broadly objective assessment of each issue, we strongly encourage. Definity First. Emergency support (Severity Level 1) <1 hour. Trial and non-production environments. I specialize in assessing email security risks, crafting effective policies, and overseeing teams for smooth security operations,. Information Technology Resources, directly affect the terms of this Service Level Agreement (SLA). Provide your preferred contact method, your availability, and your preferred support language. Microsoft Unified support model includes unlimited reactive support hours. ”. Urgent is equivalent to a Severity B case and Important is a Severity C case. Premium Support. Severity A is available only for technical support. No Severity A for e-mail or online submission. Tip: Support will need your Commcell ID to reference your account. The correct answer is C. (minimum 20 users) Starts at $50,000/year3. At its most fundamental level, the contract spells out both the client services required and the MSP’s expected level of performance. $9/user/month. Critical business impact (Sev A): <= 1 hour (Azure Rapid Response <= 15 mins; Unified Enhance Response <=30 mins) Catastrophic business impact (Sev 1): <=15 minutes (Unified Enterprise) Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered. When Microsoft Professional Services identifies a data protection incident, a triage process occurs that (a) assesses the event, (b) determines whether it is in-scope for this process, (c) determines whether it was malicious, (d) performs a preliminary investigation and assigns a severity level, and (e) alerts and coordinates with appropriate. Catastrophic Business Impact: Complete loss of one or more primary systems or services and core business processes / business-critical work cannot reasonably continue. A minor issue: the system is still fully usable with limitations or workarounds. Admins, have your account details ready when you call. We recommend adopting the following tried-and-tested severity levels: Minor: Issues with low impact, which can usually be handled within working hours. Getting a faster SLA from DCG up to 10 log. Support coverage for a single Microsoft product Premier Support for Enterprise. USD1,000 per month. comOpen a support ticket with the Microsoft Support team. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation. Home; Services Tools Toggle. Weekday global support Monday through Friday for SaaS deployments with 24x7 access to support for Severity 1 issues. Severity B - Call back will be made in regular business hours Severity C - Call back will be made in regular business hours Contacting Microsoft Product Support using Online Support Submissions As an alternative to opening a support incident via phone, you can use our Online Support. 95% of the time, your SLO is likely 99. Dynamics 365 Support Options Get the support options that make sense for your changing business. 3. For other languages and severities, local language support provided during. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Asset Management 365. New Case Form Tips. For your concern, SLA is the agreement that Microsoft promises to achieve and maintain the service levels for each service. Describe the severity of the issue and level of support required. For your concern, SLA is the agreement that Microsoft promises to achieve and maintain the service levels for each service. No. Agent recommendations for SCOM users. Customer Level Agreement for Premier Get Customers. Standard Support available during local business hours; 24x7 Support for severity 1 issues onlyThis index provides customers with guidance on the likelihood of functioning exploit code being developed for vulnerabilities addressed by Microsoft security updates, within the first thirty days of that update's release. Unified Support. Contact support. Initial Response Times. For the past fifteen years, I've witnessed as the quality of MS Premier Support has fallen from stellar service to something that really can no longer be called service. With Microsoft Premier or Unified contract support, you also get the following benefits:Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. ; SLA KPI: Choose the SLA KPI this SLA item relates to. Response time will be between 2 and 8 hours, depending on the severity of the incident: Severity A. Service Leveling Agreement for Premier Customer My. Read the Statement on Safe Use and Disposal of SecurID Tokens. Microsoft provides all day, every day support in English for all Severity A issues and might provide all day, every day assistance for issues of other severity based. 1 Delegated Administrator. Business Assist for Microsoft 365 Get the most out of your Microsoft 365 subscription with expert advice and support from small business advisors. USD 1,000 per month. Most customers are unlikely to notice any problems (e. Accelerate the value of your business-critical solutions with personalized support delivered through a mix of reactive, proactive, and in-. 4pm Sunday – 5pm Friday (Pacific Time) Limited support during holidays. Home; Services Menu Toggle. IBM Maximo for Service Providers, Version 7. You can create 3 types of tickets: This is a free support for every Microsoft Azure customers. Save 30%-50% on a true, comparable replacement for Microso Unified Support. Premier Support is only available for Public Sector customers. Microsoft provides support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese. With Microsoft Premier or Unified contract support, you also get the following benefits: Account. Problem Resolution Support is available 24 hours a day, 7 days a week. 1,990. Microsoft Unified Support means that support is available on a 24 x 7 basis from a single point of contact. Ticket escalation with Microsoft on behalf of our clients. 50. Severity - The options to specify the severity of an issue depend on your. The expected wait time is indicated in the Contact support pane. Services Menu Toggle. See our blog post for more informationAdvanced Support for Partners. In the event of a conflict regardi ng the. Online case management. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. It's determined by your total licensing and cloud payments to Microsoft. Understand Premier Support Get SLA period. USD 29 per month. Included with any Dynamics 365 purchase. Premier Support is only available for Public Sector customers. In such a case, contact your support engineer to request severity update by. CSS Priority, Priority Plus or TRM receive 24/7/365 for Severity 1 and Severity 2 and Business Hours for all other. If you purchase ProDirect support, we’ll email you to help you get started. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. On the All support requests page, select the support request. Cheaper. Or in more plain English, Unified IRT SLA Service Level Agreement means Microsoft must respond 24×7 to Unified customers. 3 Advanced services in Enterprise support plan (Unified Support) should be purchased through 21vianet technology licensor, please contact your customer success account manager (CSAM) for details. Support is offered Monday through Friday 1 (excluding recognized US and local holidays, as applicable). These rights are restricted for use only with the Project for the web. Compare our partner support plans. Key performance indicators (KPIs) are the metrics chosen to gauge how well a team performed against agreed standards. Geting a faster SLA with DCG up to 10 minutes. When opening a service. Welcome to the Cubic HR365 Support. Solution. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Skip in contented. Fig. Financially-backed commitment to provide a minimum level of service to customers. Contact our team for a tailored quote based on your needs. • Definition: Non-system issues and requests such as Named Support Contact (NSC) changes, SLA report and/or general Service inquiries. For Severity A issues the SLA is 30 minutes for on Premise cases and. REGISTER YOUR DEVICE AND CREATE A SUPPORT PORTAL ACCOUNT. Service Level Agreements (SLA) for Online Services The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online. Requires an immediate workaround or solution. Microsoft may provide limited or no technical support for SQL Server software. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Severities A and B are not available with the Developer support plan. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding. Contact support. Use the Microsoft Premier Support Login to access the portal, open support tickets 24/7 and track your 30-60% cost savings with US Cloud. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Differential Convert Management; Agency 365 Security Assessment; ERP Select Size. Study with Quizlet and memorize flashcards containing terms like 1. This includes things like. Issue cannot be resolved by a restart or bypass. Download the most recent version (English) (November 2023): This support plan has been built to accelerate your cloud adoption journey through a complete coverage for cloud, hybrid, and on-premises solutions across all Microsoft products. Microsoft has changed the way customers and partners have access to support offerings, and Microsoft Premier Support and Microsoft Unified Support have become too complex to navigate. Severity Level 1 Support Level 2 Support Level 3 Support (any edition with both 24x7 support and High Availability) All Customers Customers with Premier Plus Success Plan; Urgent (highest) 4 Business Hours. Microsoft 365 subscription support primarily covers break-fix issues, which are technical problems that you experience while using Microsoft 365 Apps. This much-needed offering extends Microsoft Premier Support and should be evaluated for mission-critical environments that require an increased level. Outsource all or part of the support structure. 2 The maximum severity. The severity is ranked in a three-level A through C system:. The vendor has the ability to respond faster than. Understand Premier Get Response SLA times. It’s All We Do. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. Monthly. MS Unified is prepaid and cannot be applied to other Microsoft support plans. LowObject moved - nam06. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Premier Success Plan. Google may make available to Customer pre-general availability technical support services or features, in each case, that are identified as “Preview,” “Alpha,” “Beta,” “Experimental,” or similar designation in related documentation or materials or are not yet listed in these Guidelines. Note: You can reopen a closed case within 30 days from the closure date. In plain English, the Microsoft Premier Support SLA Service Level Agreement violation is. Privacy & cookies. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. Buy Now. Microsoft Services Hub. If Microsoft does not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. An “SLA Credit” is equal to the SLA Credit Percentage of the monthly recurring or metered subscription fees (net of any discounts) for the billing month in which the SLA event occurred. The Escalation SLA gives US Cloud client assurance that unresolved tickets will time out within a certain timeframe based on technology, severity, and complexity, and be automatically escalated to Microsoft. Step 1: Register the Agreement by signing into the Volume Licensing Service Center. Name: Name of the SLA detail. The fastest response time Microsoft offers: 15 minutes for critical issues. CustomerSource can continue to be used to access Dynamics specific. Azure Rapid Response 15 Minute SLA Effective Only During Business Hours. I immediately replied with all of the. Production workload environments. Evaluate & Accelerate Menu Toggle. It's determined by your total licensing and cloud payments to Microsoft. Summary. The Premier Enhanced Response SLA by default applies to the region where BMC Premier Support is contracted, however the customer may elevate the Premier Enhanced Response SLA to apply globally with additional investment. For more information, see Support for Health Checks. On the number of support requests histogram, see the number of support requests opened by product. Premier Support. Escalation Management— Severity 1 Issues. ; AWS Trusted Advisor - Access to core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve. +1 4255332827. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. I immediately replied with all of the. “ Bringing Unified Support onboard was pivotal in accelerating our journey. ; Unified Support Service Level Agreement (SLA) – Initial Response Time. My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page. user/month. Technical support is provided in English 24 hours a day, 7 days a week. Additionally, the initial response time for critical support cases (severity A cases) is shortened from 2 hours to 1 hour for all Azure Standard support customers. * A one-hour SLA is available only through Sev A cases, which require justification of immediate, direct business impact from work stoppage in existing production reporting. You can create 3 types of tickets: This is a free support for every Microsoft Azure customers. By tracking SLAs, you gain insights into customer satisfaction, resolution time, response time, and more. Planned maintenance information is available on the Message Center. Severity Definitions Critical (Severity 1) – A production system is down, or a critical production issue exists that severely impacts the use of the Software or Service Offering. . Application Integration. If you have a Premier or Unified support contract, when you submit a new request, or edit an active support request, you can: Specify the severity of your issue; Schedule a support callback for a specific day and time; Depending on your support contract, the following severity options are available:An incident is defined as a single support issue and the reasonable effort that is required to resolve it. Procure a faster SLA equal DCG up to 10 minutes. Hours of Service. We support the en re Microso stack 24/7/365, responding faster and resolving ckets quicker for clients all around the world. 3(a). Pricing (USD) Starts at USD16,500 per year 5. This time, though, I've discovered a problem with this scheme: it won't work if one of the vendors never gives you a support engineer. Get one fast SLA use DCG up until 10 minutes. If you find a problem with a customer's. Pricing (USD) Starts at USD16,500 per year 5. The Microsoft Unified Support Replacement Faster. If you purchase ProDirect support, we’ll email you to help you get started. [2] Critical Severity 1: 15 min for Azure, 1 hour for all other products. Severities A and B are not available with the Developer support plan. SLAs are an essential part of an IT vendor contract. Emergency 24/7 Support for Critical Severity. Understand Premier Sponsors Response SLA times. Included with any Dynamics 365 purchase. Level 2: Serious degradation of application performance or functionality. 1 24x7 in English for Sev A and B and in Japanese for severity A. For more information, see compare partner support plans. Leverage the Boomi Community resources for knowledge base, community forums, and training materials. The service provider can be internal (such as the legal department or IT Helpdesk) or external (such as a hosting provider, a SaaS supplier or a backup service provider). 8M and 7% of the next. 2 Support services Microsoft Unified Enterprise Support Services (support services) is a comprehensive enterprise support set of services that helps accelerate your journey to the cloud, optimize your IT solutions, and use technology to realize new business opportunities for any stage of the IT lifecycle. Best for. Get in Contact. Contact our team for a tailored quote based on your needs. Customers must have an Azure Government account to purchase an Azure Government support plan. Download the Premier Support Catalogue and read here how you can access technical expertise, proactive services, and enhanced solutions from Microsoft. Public sector customers include National, Federal,. Provide a brief description in the Title field. Phone support. Based on 24x7 in English for Severity A and B and in Japanese for severity A.